Refund/ Re-issue Policy
Flight
- goFLY follows the airline's cancellation and reissue policy.
- To cancel/ reissue, travelers are advised to confirm goFLY 48 hours before the travel date. Otherwise, no-show charge might be applicable depending on the airline's rule.
- To cancel/ reissue, travelers need to call +88 09639 203090 or knock on Messenger m.me/goflybd. Our team will initiate an email and solve the issue upon confirmation from the customer.
- A cancellation fee/ reissue fee and a Standard service charge may apply in case of any change as per airline policy. The cancellation fee/ reissue is shared by the airlines and may be changed at any time.
- goFLY won't charge any additional service charge apart from the airline quoted fees. For the EMI method, the applicable EMI charge will be deducted from the payable amount.
- Refunds will be initiated (if applicable) after a successful cancellation. The refund will be sent through the same channel that the traveler has used for payment. Depending on the channel type, the payment may take one to five working days to be reflected in the account.
*Convenience charge is non-refundable.
Hotel
- goFLY follows the property's cancellation policy.
- A cancellation fee may apply depending on the property and the time of cancellation.
- Date change is not possible for any hotel booking. Travelers need to cancel the previous booking and rebook with the new date.
- Booking for black-out dates is not cancellable or refundable.
- goFLY won't charge any additional service charges apart from the hotel-quoted fees.
- For the EMI method, the applicable EMI charge will be deducted from the payable amount.
- Refunds will be initiated (if applicable) after a successful cancellation. The refund will be sent through the same channel that the traveler has used for payment. Depending on the channel type, the payment may take one to five working days to be reflected in the account.
*Convenience charge is non-refundable.