All payments that happen on the goFLY.com.bd site are secure. Our website is using secure 128-secure socket layer (SSL) encryption provided by the network solution. Visa, master card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. We do not capture any data pertaining to credit or debit card details on our site the client for all online payments are taken to the acquiring bank's payment gateway site for completion of the transaction. The credit card or debit card information is not stored in any retrieval system or storage system of goFLY.com.bd.
The merchant shall not be liable for any failure by the customer or third party making payment of fees to properly protect data from being seen on their screen by other persons are otherwise obtained by such persons, during the online payment processor in respect of any commission to provide accurate information in the course of the online payment process.
Cancellation Policy And Refund Policy
Cancellation of bookings and cancellation policy differs for each product or service. When you make a booking, kindly view the terms & conditions of each product or service, which reflects the cancellation, refund with booking terms & conditions. You can cancel the purchased product or service online at our website - goFLY.com.bd. If you find difficulty in cancelling, you can get the same cancelled by calling our customer care team. Cancellation of your request may require a minimum processing time, subject to specific terms and conditions applicable to the type of product or service booked & purchased.
There may be a full cancellation penalty on the products or services booked and purchased, which are non-utilized or cancelled after the cancellation deadline mentioned in the terms and conditions while making the purchase.
You agree to bear the full cost of any booking, cancellation and administration fees for any products or services booked but not utilized for any reason. In some cases, goFLY.com.bd may charge cancellation or amendment fees in addition to those imposed by travel service providers.
goFLY.com.bd reserves the right to decline any booking or purchase for any reason and shall not be held liable for any resulting claims of losses, damages or compensation. In such an event, Bestfarebd shall refund you all unutilized money collected from you for that purchase.
For bookings and purchases, which has already been paid by you, when cancelled, refunds will be made (based on the refund policy, mentioned in terms and conditions, while making the booking or at the time of purchase). For air tickets, it may take between 7-15 working days and for the hotels, it may take between 10-15 working days for the amount to get credited into your account. Refund policies may vary for every product and service.
Users can send cancellation requests through the portal goFLY.com.bd and the steps are clearly explained in the portal. For any other clarification you can call customer support: 01713-289173 It is mandatory to contact goFLY.com.bd for all refunds, as the airline will not be able to refund your tickets booked at goFLY.com.bd. All cancellations made directly with the Airline need to be intimated to goFLY.com.bd by Email or Phone in order to initiate the refund process. Processing times for cancellation and refund requests vary. The refund will be credited back to the same account from where the payment was made. For example, if the User used a credit card, Company will make an appropriate charge reversal. If the User used a debit card, Company will credit the money back to the debit card.